Last Updated August 1st, 2018.
This is the Privacy and Cookie statement of CPAP MY WAY, LLC, a Florida limited liability company (hereafter: “CPAP”). In this statement we explain how CPAP deals with personal data. We obtain this information through our website www.cpapmyway.com (hereafter: the “Website”). In addition we acquire personal data when customers contact us offline, for example to request information. This statement also pertains cookies we use on the Website.
In this Privacy and Cookie Statement of CPAP, the following terms are used:
Website: the Website www.cpapmyway.com and every other by CPAP appointed Website, URL or application.
Interaction: the use of functions in the Website like the Wish List, Checkout, Newsletter Sign Up, My Account, and support messaging.
Website Visitor: a customer visiting the Website for the first time that does not interact with the Website.
Website Customer: a customer who interacts with the Website.
Account: the account a customer has to create through the Website to be able to place an order.
Privacy and Cookie Statement: CPAP’s Privacy and Cookie Statement.
CPAP respects the privacy of its customers, business relations and users of its Website. We make sure that any personal data CPAP has obtained, is protected and treated confidentially.
To make your visit to the CPAP Website as a visitor more appealing, CPAP collects information about your personal data and navigation behavior on our Website, and whether you found our Website through one of our ad partners. Amongst this data is for example:
Amongst other things, the above information is used to better understand Website Visitors, to load the correct Website and to show relevant ads.
For Website Customers, we collect the same information as for Website Visitors, supplemented with information the customer shares with us, for example:
To be able to place orders in the Website, you need an account or may checkout of a guest. To create an account you need to fill in the following (personal) information:
The data mentioned above is used for the following purposes:
The data is saved at least as long as you have an account with CPAP.
Through your account, you can place orders for products on offer in the Website. As a part of the ordering process, you will need to provide us with additional information besides the information needed to create an account. This pertains to the delivery address:
The data mentioned above and your account information are used, among other things, for the following purposes:
After you have filled in the information pertaining to the delivery address, we ask the following data for your billing address:
This data is used, amongst other things, for the following purposes:
Through your account, you are also able to place orders for products with third party sellers (hereafter: “Other Seller(s)”), which are offered on our Website. CPAP forwards your name, address, email address and phone number to Other Seller(s) so they can handle your order.
CPAP uses a communication application for the communication between you and the Other Seller(s). This communication is stored on behalf of CPAP and can be viewed by CPAP. It is used to:
CPAP works together with Authorize.Net to make order payments possible through the Website. CPAP offers the following payment methods: Paypal, Visa Card, Mastercard and American Express.
To make payments via Website possible, amongst other things, the following data is gathered:
This data is used, amongst other things, for the following purposes:
You can create your own Wish List in our Website. If you add products to your Wish List while logged out they will remain on the list for 30 days.
Amongst other things, the following information is gathered regardless of whether you are logged in or out:
If you add products to your Wish List while logged in you can always find them under Wish List in My Account.
This data is gathered for marketing purposes so that CPAP can remember your Wish List when you return to the Website.
You can review products from the Website via My Account. You can only review a product if you have purchased it. When you leave a review the following data is gathered so that the order and the correct review can be linked to the correct email address.
This information is used to add the product reviews to the Website and to contact the customer in case of possible complaints.
Through the Website you can review the Website and (the service of) CPAP. Here too, you must first have placed an order to be able to leave a review. To assess the service of CPAP the following data is collected:
The data is collected to be able to contact you and handle possible complaints. Via the Website you can leave a review by clicking the “Write a review” or similar link. After this you are forwarded to a third party Website, one of CPAP’s contract partners, that specializes in customer reviews. Through this website, you can place a review after you have agreed to the terms and conditions of the third party. This third party is responsible for the processing of your personal data. In this case, CPAP refers you to the (privacy) statement used by the relevant party.
When you purchase a product offered by a third party seller (hereafter: “Other Seller(s), you will receive an email with the request to place a review of the product/Other Seller. If you leave a review, it will be placed on the so-called seller page of the relevant Other Seller. The following (personal) information is visible in the review on this page:
The above data is used for the following purposes:
After you have placed an order with CPAP or after you have had contact with CPAP you can be approached to participate in a customer satisfaction survey. This survey is executed by an external party. If you participate in such a customer satisfaction survey, the following (personal) data will be processed:
The above mentioned information will, amongst other things, be used for the following purposes:
If you have questions or complaints about a product you purchased from us via the Website or about the service of CPAP or Other Seller(s) you can call us, e-mail us or chat with us. You can find the contact information in the Website. It is also possible to use our online complaints form on the Website. If you use the online form, we will ask for (at least) the following (personal) information:
When you use the chat feature, only your first and last name, e-mail address and the subject of the chat are requested.
The above mentioned data is used for handling your complaint. If your complaint is about a product or service from an Other Seller this information will be shared with the relevant Other Seller, but only to the extent necessary for the handling of the complaint.
Phone conversations with our customer service can be recorded for training, evaluation or quality purposes. You will be informed of this the moment you contact our customer service by phone. The (personal) data that is recorded will only be used for the aforementioned purposes.
The recorded phone conversations are stored and secured in such a way that they are not accessible to unauthorized persons and they are never kept longer than needed for the specific purpose.
You can apply for different newsletters, both general and personal. The personal newsletters are sent based on, for example, your personal details and order history, so we can send you more relevant newsletters. If you wish to receive the free digital newsletters sent by CPAP and partners, we ask, among others, for the following (personal) information.
You can unsubscribe from the newsletters at any time by logging into your account and unsubscribing. Besides that you can always use the unsubscribe-link in the newsletters.
We work together with third parties such as Google and Facebook. This means that the data can be stored on servers outside of the United States of America. Different legislations concerning personal data apply there. These third parties adhere to the Privacy Shield Principles affiliated with the Privacy Shield Program of the American ministry of trade.
CPAP can provide your personal data to third parties for the following reasons:
CPAP does not store your information longer than necessary for the purposes your information is used for, unless the data has to be stored longer due to legal requirements (such as a retention obligation). How long certain data is stored depends on the nature of the data and the purposes for which it is processed. The storage period can therefore differ per purpose.
CPAP takes measures to sufficiently protect your personal data. To achieve this, we use means that fit our activities, the nature and size of our company, and the sort of data we process. We do this to prevent unauthorized access to, adjustment, disclosure or loss of personal data.
We expect that you also contribute to the safekeeping of your personal data by keeping your login details (e-mail address and password) secret. Never share your login details with anyone and treat them with care.
You can always access your own data, and adjust it if needed, by logging into your account.
If you don’t have an account, you can request any personal data about you that CPAP has. If the data is incorrect, you can ask CPAP to adjust it. Such a request concerning personal data can be sent via e-mail or through our complaints form to our customer service.
You can object to the use of your personal data free of charge. Your objection to the use of your personal data can be directed to our customer service via email or in writing. Within four weeks you will receive an answer from CPAP.
If you object to the use of your data for direct marketing purposes, CPAP will stop using your data for these purposes. You will no longer receive commercial emails – such as newsletters – from CPAP.
CPAP can in no way be held accountable or responsible for the way in which third parties and companies deal with your (personal) data. CPAP always advises that you read the Privacy and Cookie Statements on the relevant Websites and from the relevant companies.
A Cookie is a small text file that is sent with the Website page via your browser, it is then saved on a hard drive of your computer, phone or tablet.
Cookies are for example used to save passwords and personal settings, so that you don’t have to fill those in the next time you visit the Website.
Below, we will describe how Cookies can be rejected and removed.
CPAP continuously tests its Website to be able to provide the best user experience. Because of that, CPAP uses so-called A/B testing Cookies by third parties. With A/B tests, there are two different variants of the Website, or parts of the Website shown to visitors to determine which one works best. As such, this Cookie determines which version of the Website you see.
On the Website, Affiliate Cookies are used to measure the effectiveness of ads placed on behalf of CPAP on third party websites. This way the affiliate partner can be rewarded by CPAP for their online advertising of CPAP. Through these Cookies it can be checked via which affiliate partner you reached our Website, whether ads are effective and if they did actually lead to a sale in our Website. They do all of this without the exchange of personal data.
The Website uses retargeting Cookies to show relevant ads to returning visitors of the Website. With these Cookies, a profile of your surfing behavior can be built so that the ads correspond with your interests. The ads are shown on ad partners’ Websites and on social media.
CPAP uses Google Adwords & Analytics remarketing services to show ads on third party Websites (including Google) to previous visitors of CPAP. This can mean that we, for example, show ads to a visitor that has not completed their order, or has just completed their order. The ads can be text- or display ads within the Google Display Network.
On third party Websites (such as online marketplaces), retargeting can also happen. CPAP Cookies are then used to show relevant ads to previous visitors of these other Websites.
On the Website, you can use (for example) social media buttons from Facebook, YouTube, Twitter, Pinterest and Google+. As soon as you visit a page on the Website that has social media buttons, your browser connects to the relevant social media provider. Through this, the provider obtains information about the pages on the Website you visited with your IP-address. If you are logged in to Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the Website, your visit can be linked to your account. If you use the buttons, by clicking the Facebook ‘Like’-symbol for example, then the relevant information is sent to and saved by the relevant provider via your browser. The purpose and scope of the data collected through social media buttons, as well as further processing, the further use and the duration of the storage, are exclusively determined by the providers of the buttons. You can read more about this in the privacy policies of the relevant providers.
You can accept or decline Cookies by adjusting your browser settings. Every browser is different, so CPAP refers you to the information page of your browser or the user manual of your phone for the setting of your Cookie preferences.
If Cookies are completely switched off, it is possible that you cannot use all the functions of the Website. If you use different computers at different locations, you have to make sure that every browser is set to your Cookie preferences. You can always remove Cookies from the hard drive in your computer, phone or tablet. Consult the information page of your browser or the user manual of your phone or tablet to learn how to do this.
The contents of this Privacy and Cookie Statement can be amended. The most current version can always be found on the CPAP Website. CPAP advises that you regularly check this Privacy and Cookie Statement, at least before you provide CPAP with personal data.
If you are curious about what CPAP can mean for you, would like to get more information about participating in the affiliate program or the conditions under which you can become an official CPAP reseller, you can contact CPAP. This can be done by phone or via email. The address and phone number can be found on the Website.
The personal data you provide to CPAP for this purpose will only be used for providing you with the requested information.
If you have any questions about this Privacy and Cookie Statement, do not hesitate to contact CPAP.
Powered by CPAP MY WAY, LLC, Last updated version August 1st, 2018.