Privacy and Cookie Statement
www.cpapmyway.com
Last Updated July 1, 2021.
This is the Privacy and Cookie statement of CPAP MY WAY, LLC, a Florida limited liability company (hereafter: "CPAPmyway"). In this statement we explain how CPAPmyway deals with personal data. We obtain this information through our website www.cpapmyway.com (hereafter: the "Website"). In addition we acquire personal data when customers contact us offline, for example to request information. This statement also pertains cookies we use on the Website.
DEFINITIONS
In this Privacy and Cookie Statement of CPAPmyway, the following terms are used:
Website: the Website www.cpapmyway.com and every other by CPAPmyway appointed Website, URL or application.
Interaction: the use of functions in the Website like the Wish List, Checkout, Newsletter Sign Up, My Account, and support messaging.
Website Visitor: a customer visiting the Website for the first time that does not interact with the Website.
Website Customer: a customer who interacts with the Website.
Account: the account a customer has to create through the Website to be able to place an order.
Privacy and Cookie Statement: CPAPmyway’s Privacy and Cookie Statement.
THE SAFETY OF YOUR PERSONAL DATA
CPAPmyway respects the privacy of its customers, business relations and users of its Website. We make sure that any personal data CPAPmyway has obtained, is protected and treated confidentially.
COLLECTION AND USE OF PERSONAL DATA
WEBSITE VISITOR
To make your visit to the CPAPmyway Website as a visitor more appealing, CPAPmyway collects information about your personal data and navigation behavior on our Website, and whether you found our Website through one of our ad partners. Amongst this data is for example:
- Country
- Viewed products
- IP-address
- How you entered our Website
- Where you leave our Website
- With what kind of device you visit our Website
Amongst other things, the above information is used to better understand Website Visitors, to load the correct Website and to show relevant ads.
WEBSITE CUSTOMER
For Website Customers, we collect the same information as for Website Visitors, supplemented with information the customer shares with us, for example:
- Preferences in the Wish List
- Ordered products
- Contact information
CUSTOMER ACCOUNT
To be able to place orders in the Website, you need an account or may checkout of a guest. To create an account you need to fill in the following (personal) information:
- First and last name
- E-mail address
- Telephone
- Physical Address
- City
- Country
- Region/State
- Password
The data mentioned above is used for the following purposes:
- To create and manage your account
- To counteract fraud, abuse and/or improper use of your account
- To show the products you have ordered in your account
- To optimize claims and to keep track of contact history concerning Website orders and products offered by third parties
The data is saved at least as long as you have an account with CPAPmyway.
ORDERS
CHECKOUT – DELIVERY ADDRESS
Through your account, you can place orders for products on offer in the Website. As a part of the ordering process, you will need to provide us with additional information besides the information needed to create an account. This pertains to the delivery address:
- Name
- E-mail address
- Delivery address
- Phone number
The data mentioned above and your account information are used, among other things, for the following purposes:
- To keep you informed about the status of your orders
- To complete the order/agreement, amongst other things the delivery and so-called after-sales obligations.
- Billing
- To improve our service
- To handle questions and complaints
- To personalize marketing activities
- To place orders
CHECKOUT – BILLING ADDRESS
After you have filled in the information pertaining to the delivery address, we ask the following data for your billing address:
- Name
- Billing address
- Phone number
- Payment method
This data is used, amongst other things, for the following purposes:
- To be shown on the invoice
- To contact you concerning the finalization of the order, billing or delivery
- To be able to receive payment and to optimize the checkout process
- To prevent fraud and hacking
- The selected method of payment and your IP-address are forwarded to our payment provider after which it handle the payment
ORDERS WITH THIRD PARTY SELLERS
Through your account, you are also able to place orders for products with third party sellers (hereafter: "Other Seller(s)"), which are offered on our Website. CPAPmyway forwards your name, address, email address and phone number to Other Seller(s) so they can handle your order.
CPAPmyway uses a communication application for the communication between you and the Other Seller(s). This communication is stored on behalf of CPAPmyway and can be viewed by CPAPmyway. It is used to:
- Support you and/or Other Seller(s) in case of questions and/or issues.
- Assess whether Other Seller(s) adhere to the set service levels.
- Improve the process
CHECKOUT – GENERAL PAYMENT METHOD
CPAPmyway works together with Authorize.Net to make order payments possible through the Website. CPAPmyway offers the following payment methods: PayPal, Visa Card, Mastercard and American Express.
To make payments via Website possible, amongst other things, the following data is gathered:
- Email address
- Name
- Billing address
- Delivery address
- Phone number
- Order value
- IP address
- Order number
- Device
- Method of payment
This data is used, amongst other things, for the following purposes:
- To send a payment notification via email
- To assess the risk of fraud
- To forward the order number via email in case of payment or cancellation of the order
- To forward the order value and payment method so that the reception of the payment through the chosen payment method can be verified. Furthermore, this way better service can be provided in case of questions about payment, cancellation and refunds. This also helps to reduce errors during the payment process, which makes the experience of ordering more pleasant.
WISH LIST
You can create your own Wish List in our Website. If you add products to your Wish List while logged out they will remain on the list for 30 days.
Amongst other things, the following information is gathered regardless of whether you are logged in or out:
- IP address
- Surfing behavior
If you add products to your Wish List while logged in you can always find them under Wish List in My Account.
This data is gathered for marketing purposes so that CPAPmyway can remember your Wish List when you return to the Website.
REVIEWS
PRODUCT REVIEWS
You can review products from the Website via My Account. You can only review a product if you have purchased it. When you leave a review the following data is gathered so that the order and the correct review can be linked to the correct email address.
- Name
- E-mail address
- Product
- Order number
This information is used to add the product reviews to the Website and to contact the customer in case of possible complaints.
WEBSITE REVIEWS
Through the Website you can review the Website and (the service of) CPAPmyway. Here too, you must first have placed an order to be able to leave a review. To assess the service of CPAPmyway the following data is collected:
- Name
- Residence
The data is collected to be able to contact you and handle possible complaints. Via the Website you can leave a review by clicking the "Write a review" or similar link. After this you are forwarded to a third party Website, one of CPAPmyway’s contract partners, that specializes in customer reviews. Through this website, you can place a review after you have agreed to the terms and conditions of the third party. This third party is responsible for the processing of your personal data. In this case, CPAPmyway refers you to the (privacy) statement used by the relevant party.
REVIEWS OF THIRD PARTY SELLERS
When you purchase a product offered by a third party seller (hereafter: "Other Seller(s), you will receive an email with the request to place a review of the product/Other Seller. If you leave a review, it will be placed on the so-called seller page of the relevant Other Seller. The following (personal) information is visible in the review on this page:
- Review Other Seller
- Experience with Other Seller/purchased product
- Name
The above data is used for the following purposes:
- Research into the customer satisfaction of CPAPmyway and/or affiliated businesses.
- Research into the customer satisfaction of Other Seller(s) and maintaining service levels for Other Sellers
- Improvement of service and processes
- Handling of questions and/or complaints
- Checking for abuse (e.g. leaving multiple reviews/experiences by one and the same person)
CUSTOMER SATISFACTION SURVEY
After you have placed an order with CPAPmyway or after you have had contact with CPAPmyway you can be approached to participate in a customer satisfaction survey. This survey is executed by an external party. If you participate in such a customer satisfaction survey, the following (personal) data will be processed:
- Contact information
- E-mail address and/or phone number
- Experiences with (departments of) CPAPmyway and/or affiliated businesses
- Information about a placed or delivered order
- IP-address
The above mentioned information will, amongst other things, be used for the following purposes:
- Research into customer service satisfaction concerning (departments of) CPAPmyway and/or affiliated businesses
- Improvement of service and processes
- Handling of questions and/or complaints
- Checking for abuse (e.g. multiple reviews/experiences by one and the same person)
CUSTOMER SERVICE
If you have questions or complaints about a product you purchased from us via the Website or about the service of CPAPmyway or Other Seller(s) you can call us, e-mail us or chat with us. You can find the contact information in the Website. It is also possible to use our online complaints form on the Website. If you use the online form, we will ask for (at least) the following (personal) information:
- First and last name
- E-mail address
- Phone number
- Order number (optional/if applicable)
- Description of the nature of your complaint
When you use the chat feature, only your first and last name, e-mail address and the subject of the chat are requested.
The above mentioned data is used for handling your complaint. If your complaint is about a product or service from an Other Seller this information will be shared with the relevant Other Seller, but only to the extent necessary for the handling of the complaint.
RECORDING PHONE CONVERSATIONS
Phone conversations with our customer service can be recorded for training, evaluation or quality purposes. You will be informed of this the moment you contact our customer service by phone. The (personal) data that is recorded will only be used for the aforementioned purposes.
The recorded phone conversations are stored and secured in such a way that they are not accessible to unauthorized persons and they are never kept longer than needed for the specific purpose.
DIGITAL NEWSLETTERS
You can apply for different newsletters, both general and personal. The personal newsletters are sent based on, for example, your personal details and order history, so we can send you more relevant newsletters. If you wish to receive the free digital newsletters sent by CPAPmyway and partners, we ask, among others, for the following (personal) information.
- Title
- First and last name
- E-mail address
You can unsubscribe from the newsletters at any time by logging into your account and unsubscribing. Besides that you can always use the unsubscribe-link in the newsletters.
HANDLING OF PERSONAL DATA
PROCESSING OF PERSONAL DATA OUTSIDE THE UNITED STATES OF AMERICA
We work together with third parties such as Google and Facebook. This means that the data can be stored on servers outside of the United States of America. Different legislations concerning personal data apply there. These third parties adhere to the Privacy Shield Principles affiliated with the Privacy Shield Program of the American ministry of trade.
DISTRIBUTION TO THIRD PARTIES
CPAPmyway can provide your personal data to third parties for the following reasons:
- You have given your express consent for this
- The agreement you have with us needs to be executed.
- So that products you have ordered from (an) Other Seller(s) can be delivered.
- Because CPAPmyway has a collaboration with another party in the context of improving our products and services.
- An obligation by law
- For preventing or combatting fraud
- If necessary for the business management of CPAPmyway
PROTECTED HEALTH INFORMATION
Because we do not electronically submit payment for our products using the Health Insurance Portability and Accountability Act of 1996 (HIPAA) transaction code sets, nor do we submit referral authorizations, we are not a covered entity pursuant to HIPAA, and are not required to comply with its requirements. However, we believe that information related to your medical care or "Protected Health Information" (PHI) is sensitive and should be protected. For further information about how we use or disclose your Protected Health Information please see our Protected Health Information Privacy Policy
STORAGE PERIOD
CPAPmyway does not store your information longer than necessary for the purposes your information is used for, unless the data has to be stored longer due to legal requirements (such as a retention obligation). How long certain data is stored depends on the nature of the data and the purposes for which it is processed. The storage period can therefore differ per purpose.
SECURITY
CPAPmyway takes measures to sufficiently protect your personal data. To achieve this, we use means that fit our activities, the nature and size of our company, and the sort of data we process. We do this to prevent unauthorized access to, adjustment, disclosure or loss of personal data.
We expect that you also contribute to the safekeeping of your personal data by keeping your login details (e-mail address and password) secret. Never share your login details with anyone and treat them with care.
ACCESS AND IMPROVEMENT OF YOUR DATA
You can always access your own data, and adjust it if needed, by logging into your account.
If you don’t have an account, you can request any personal data about you that CPAPmyway has. If the data is incorrect, you can ask CPAPmyway to adjust it. Such a request concerning personal data can be sent via e-mail or through our complaints form to our customer service.
RIGHT TO OBJECT
You can object to the use of your personal data free of charge. Your objection to the use of your personal data can be directed to our customer service via email or in writing. Within four weeks you will receive an answer from CPAPmyway.
If you object to the use of your data for direct marketing purposes, CPAPmyway will stop using your data for these purposes. You will no longer receive commercial emails – such as newsletters – from CPAPmyway.
PRIVACY AND COOKIE STATEMENT FROM THIRD PARTIES
This Privacy and Cookie statement is not applicable to third party Websites that are linked to the Website. Besides that the Privacy and Cookie Statement is also not applicable to data collected by companies such as Google. You can adjust your preferences yourself in your Google account. Consult their privacy policy for this.
CPAPmyway can in no way be held accountable or responsible for the way in which third parties and companies deal with your (personal) data. CPAPmyway always advises that you read the Privacy and Cookie Statements on the relevant Websites and from the relevant companies.
USE OF COOKIES
WHAT ARE COOKIES
As with many Websites, CPAPmyway uses cookies and files similar to cookies and technologies such as "web beacons" (hereafter: "Cookies").
A Cookie is a small text file that is sent with the Website page via your browser, it is then saved on a hard drive of your computer, phone or tablet.
Cookies are for example used to save passwords and personal settings, so that you don’t have to fill those in the next time you visit the Website.
Below it will be explained how the Website uses Cookies, where the Cookies come from and why they are used. For the optimization of our own ads and those from third parties the following data, amongst others, is collected:
- Purchased products
- Viewed products
- Order value
- How did the customer get on the Website
Below, we will describe how Cookies can be rejected and removed.
FUNCTIONAL COOKIES
CPAPmyway uses Cookies, such as Google Analytics to remember your chosen settings and entered data during your visit to our Website. These Cookies make browsing our Website easier because certain data does not have to be re-entered every time.
In addition, CPAPmyway can use Cookies that are necessary to make the Website function well, even when you visit the Website on your mobile phone or tablet.
A/B TESTING COOKIES
CPAPmyway continuously tests its Website to be able to provide the best user experience. Because of that, CPAPmyway uses so-called A/B testing Cookies by third parties. With A/B tests, there are two different variants of the Website, or parts of the Website shown to visitors to determine which one works best. As such, this Cookie determines which version of the Website you see.
WEBSITE ANALYSIS COOKIES
On the Website, Cookies are used that keep track of which pages you have visited. This information is collected, amongst others, by web analysis services which may include Google Analytics. These web analysis services use Cookies to analyze how visitors use the Website. The Cookies are used to save visitor information, such as the time the visit to the Website took place, or whether the visitor has visited the Website before and via which Website the visitor ended up on the webpage. The generated information about your Website use is, in most cases, sent to the servers of the relevant web analysis services. The web analysis services use this information to evaluate how you use the Website, to create reports about the Website activities and to offer you other services pertaining to the use of the Website and the internet. CPAPmyway uses the aggregated data from the reports for further optimizing of the Website. CPAPmyway refers to the privacy policy of the relevant web analysis services in which is described how they deal with your (personal) data when their products and services, amongst which web analysis, are being used.
AFFILIATE COOKIES
On the Website, Affiliate Cookies are used to measure the effectiveness of ads placed on behalf of CPAPmyway on third party websites. This way the affiliate partner can be rewarded by CPAPmyway for their online advertising of CPAPmyway. Through these Cookies it can be checked via which affiliate partner you reached our Website, whether ads are effective and if they did actually lead to a sale in our Website. They do all of this without the exchange of personal data.
RETARGETING COOKIES
The Website uses retargeting Cookies to show relevant ads to returning visitors of the Website. With these Cookies, a profile of your surfing behavior can be built so that the ads correspond with your interests. The ads are shown on ad partners’ Websites and on social media.
Google Adwords & Analytics Remarketing
CPAPmyway uses Google Adwords & Analytics remarketing services to show ads on third party Websites (including Google) to previous visitors of CPAPmyway. This can mean that we, for example, show ads to a visitor that has not completed their order, or has just completed their order. The ads can be text- or display ads within the Google Display Network.
All collected data is used in accordance with the Privacy and Cookie Statement from CPAPmyway and Google’s privacy policy. You can set your ad preferences via the Google Ad Preference page.
Retargeting Cookies third party Websites
On third party Websites (such as online marketplaces), retargeting can also happen. CPAPmyway Cookies are then used to show relevant ads to previous visitors of these other Websites.
SOCIAL MEDIA COOKIES
On the Website, you can use (for example) social media buttons from Facebook, YouTube, Twitter, Pinterest and Google+. As soon as you visit a page on the Website that has social media buttons, your browser connects to the relevant social media provider. Through this, the provider obtains information about the pages on the Website you visited with your IP-address. If you are logged in to Facebook, YouTube, Twitter, Pinterest or Google+ during your visit to the Website, your visit can be linked to your account. If you use the buttons, by clicking the Facebook ‘Like’-symbol for example, then the relevant information is sent to and saved by the relevant provider via your browser. The purpose and scope of the data collected through social media buttons, as well as further processing, the further use and the duration of the storage, are exclusively determined by the providers of the buttons. You can read more about this in the privacy policies of the relevant providers.
ACCEPTING AND DECLINING COOKIES
You can accept or decline Cookies by adjusting your browser settings. Every browser is different, so CPAPmyway refers you to the information page of your browser or the user manual of your phone for the setting of your Cookie preferences.
If Cookies are completely switched off, it is possible that you cannot use all the functions of the Website. If you use different computers at different locations, you have to make sure that every browser is set to your Cookie preferences. You can always remove Cookies from the hard drive in your computer, phone or tablet. Consult the information page of your browser or the user manual of your phone or tablet to learn how to do this.
AMENDMENTS
The contents of this Privacy and Cookie Statement can be amended. The most current version can always be found on the CPAPmyway Website. CPAPmyway advises that you regularly check this Privacy and Cookie Statement, at least before you provide CPAPmyway with personal data.
REQUEST FOR CONTACT OR INFORMATION
If you are curious about what CPAPmyway can mean for you, would like to get more information about participating in the affiliate program or the conditions under which you can become an official CPAPmyway reseller, you can contact CPAPmyway. This can be done by phone or via email. The address and phone number can be found on the Website.
The personal data you provide to CPAPmyway for this purpose will only be used for providing you with the requested information.
QUESTIONS
If you have any questions about this Privacy and Cookie Statement, do not hesitate to contact CPAPmyway.
101 S. COLLINS STREET
PLANT CITY, FL 33563
clay@cpapmyway.com
Powered by CPAP MY WAY, LLC, Last updated version August 1st, 2018.