Return Policy

The only Warranty that comes free with our products is the manufacturer warranty. Warranty details come with the product in its owner manual/warranty information booklet. Warranty information can also be found in the product details on the website or by contacting CPAP My Way LLC directly to request those details. The warranty is an agreement between the manufacturer and the customer, and will not involve CPAP My Way LLC unless additional warranty coverage is purchased through CPAP My Way LLC.

This warranty does not cover:

• Any service fees associated with processing returns/repairs.
• Shipping/Delivery of replacement product or parts.
• Loaner units while product is out for repair.

30-Day CPAP Machine Guarantee

We want you to be confident in your CPAP purchase. If you are not satisfied with your CPAP machine, you may return it within 30 days of the delivery date shown by the shipping carrier, provided you obtain a Return Merchandise Authorization (RMA) from CPAPmyway before returning the item.

To qualify for a return, the machine must be returned with all original packaging, accessories, manuals, inserts, and components.

Unopened CPAP Machines

If the CPAP machine remains unopened and unused, you may choose one of the following:

• Full store credit (minus any applicable shipping expenses), or
• A refund to your original payment method, minus a 20% restocking fee and any applicable shipping expenses.

Opened or Used CPAP Machines

If the CPAP machine has been opened or used, it is eligible for:

• 100% store credit toward any future CPAPmyway purchase, less any applicable shipping expenses.

Opened or used machines must be returned with all original packaging, accessories, manuals, and components to qualify for store credit.

Store credit is issued as a CPAPmyway gift card with no expiration date and may be used toward any future purchase.

Because CPAP machines are prescription medical devices, opened machines cannot be resold as new. Our store credit policy allows us to continue offering one of the most customer-friendly return programs in the industry while maintaining strict quality and safety standards.

Inspection & Approval

All returned machines are inspected upon arrival.

Returns that are missing components, show excessive wear or damage, or otherwise fail to meet the requirements of this policy may be denied. If a return is denied, the machine will be returned to you at your expense.

Processing Timeline

Returns are typically inspected within 3–5 business days after they are received.

Once approved, please allow 5–10 business days for your refund or store credit to be processed. Depending on your financial institution, refunds to your original payment method may take additional time to appear on your account.

Shipping

Return shipping costs are the responsibility of the customer unless otherwise approved by management.

Original shipping charges are non-refundable. If free shipping was provided on your original order, CPAPmyway reserves the right to deduct the actual outbound shipping cost from your refund or store credit.

30-Day Mask Exchange Guarantee

Finding the right CPAP mask is essential to successful therapy, which is why we offer our 30-Day Mask Exchange Guarantee.

Within 30 days of the delivery date, you may exchange your complete CPAP mask for another complete mask of equal or lesser value under the following conditions:

• The guarantee applies to complete CPAP masks only.
• The guarantee does not apply to replacement cushions, headgear, frames, tubing, filters, humidifier chambers, or other CPAP accessories.

Non-Returnable & Non-Refundable
Items

To maintain hygiene and safety standards, the following items cannot be returned or exchanged:

• Any opened or used items unless specifically covered by the guarantees above.
• Items returned more than 30 days after the delivery date.
• Batteries, regardless of whether the packaging has been opened.
• Home Sleep Test services.
• Prescription renewal services.
• Shipping charges and expedited shipping services.
• Orders delayed by shipping carriers. CPAPmyway does not guarantee carrier transit times and cannot issue refunds due to shipping delays outside of our control.
• Clearance, final sale, or special-order items (where applicable).

Returns of Unopened & Unused
Items

Returns of unopened and unused merchandise that do not fall under the CPAP Machine Guarantee or Mask Exchange Guarantee may be accepted with prior management approval.

To qualify:

• A Return Merchandise Authorization (RMA) must be obtained before returning the item.
• The item must remain unopened and in its original packaging.
• The item must be received in new, resalable condition.
• If approved, a restocking fee of up to 20% may apply.

Return Authorization

All returns require prior authorization from CPAPmyway.

Please contact our customer support team via email at cs@cpapmyway.com to request a Return Merchandise Authorization (RMA) before shipping any item back. Returns received without prior Authorization may be refused and returned to the sender.

Policy Exceptions

CPAPmyway reserves the right to make reasonable exceptions to this policy on a case-by-case basis at its sole discretion.